Please use this identifier to cite or link to this item: https://scholar.ptuk.edu.ps/handle/123456789/191
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dc.contributor.authorAl-Sharafi A., Mohammed-
dc.contributor.authorArshah, Ruzaini Abdullah-
dc.contributor.authorHerzallah A.T, Fadi-
dc.contributor.authorAlajmi, Qasim-
dc.date.accessioned2018-12-27T08:08:53Z-
dc.date.available2018-12-27T08:08:53Z-
dc.date.issued2017-07-01-
dc.identifier.citationAl-Sharafi, M. A., Arshah, R. A., Herzallah, F. A., & Alajmi, Q. (2017). The Effect of Perceived Ease of Use and Usefulness on Customers Intention to Use Online Banking Services: The Mediating Role of Perceived Trust. International Journal of Innovative Computing, 7(1).en_US
dc.identifier.issn2180-4370-
dc.identifier.urihttps://scholar.ptuk.edu.ps/handle/123456789/191-
dc.description.abstractTrust is essential for all online transactions adoption and usage including online banking. In this paper, online banking trust was addressed through empirical evidence from the survey conducted in Jordanian commercial banks. An extended Technology Acceptance Model (TAM) framework used in this study. Partial Least Squares (PLS) used to analyze the data, which was composed of 198 questionnaires conducted with bank’s customers in Jordan. The results confirm that trust increases if users perceive online banking to be useful whereas perceived ease of use fails to predict Jordanians’ intention to accept and use online banking. Perceived trust also mediates partially the impact of perceived usefulness on the intention to use online banking services. The findings from this study are useful for policy makers, banking sectors and financial practitioners to enhance the use of online banking services among Jordanians.en_US
dc.description.sponsorshipExpress his gratitude to the Faculty of Computer System and Software Engineering, Universiti Malaysia Pahang for the fund provided under the UMP Research Grant RDU160359 to carry out this researchen_US
dc.language.isoenen_US
dc.publisherInternational Journal of Innovative Computingen_US
dc.subjectOnline Banking, Technology Acceptance Model, Perceived Ease of Use, Perceived Usefulness, Perceived Trusen_US
dc.titleThe Effect of Perceived Ease of Use and Usefulness on Customers Intention to Use Online Banking Services: The Mediating Role of Perceived Trusten_US
dc.typeArticleen_US
Appears in Collections:Business and Economics Faculty



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