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Title: Understanding Online Banking Acceptance by Jordanian Customers: The Effect of Trust Perceptions
Authors: Al-Sharafi A., Mohammed
Abdullah-Arshah, R
Alajmi, Qasim
Herzallah A.T, Fadi
Keywords: Online Banking, TAM, Ease of Use, Usefulness, Trust
Issue Date: 15-Aug-2016
Publisher: 6th International Graduate Conference on Engineering, Science and Humanities (IGCESH), Universiti Teknologi Malaysia, Johor Bahru, Malaysia
Citation: Al-Sharafi, M.A., Abdullah-Arshah, R., Alajmi, Q., & Herzallah, F. (2016). Understanding online banking acceptance by Jordanian customers: The effect of Trust perceptions. IGCESH2016 , Universiti Teknologi Malaysia 15-17 (August), 436–438
Abstract: Trust is essential for all online transactions adoption and usage including online banking. In this paper, online banking trust was addressed through empirical evidence from the survey conducted in Jordanian commercial banks. An extended Technology Acceptance Model (TAM) framework used in this study. Partial Least Squares (PLS) to analyze the data, which was composed of 198 questionnaires conducted with bank’s customers in Jordan. The results confirm that trust increases if users perceive online banking to be useful whereas perceived ease of use fails to predict Jordanians’ intention to accept and use online banking. The findings from this study are useful for policy makers, banking sectors and financial practitioners to enhance the use of online banking services among Jordanians.
Appears in Collections:Business and Economics Faculty

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