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Title: User’s Satisfaction Towards ePerolehan System User’s Satisfaction Towards ePerolehan System In Malaysian Governmental Agencies
Authors: Sharabati, Manal M. N.
Sulaiman, Ainin
Mohd Salleh, Noor Akma
Keywords: E-procurement
User satisfaction
Mandatory systems
Issue Date: 20-Nov-2013
Publisher: Communications of Global Information Technology
Abstract: This paper analyzes user satisfaction with the e-Perolehan system. e-Perolehan is a mandatory system implemented by the Malaysian government with the purpose of enhancing procurement transactions between governmental agencies and businesses (G2B). Empirical data are collected using a questionnaire survey. Unlike previous studies, this study focuses on three variables: professionalism, training, and usability to measure user’s satisfaction level. It was found that all three variables have a positive and significant correlation with user satisfaction.
Appears in Collections:Business and Economics Faculty

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